pa7kk Privacy
Policy

Pa7kk ("pa7kk," "we," "us," or "our") is an internationally licensed online casino and sports betting platform operating the website accessible at pa7kk.bet. Pa7kk acts as the data controller in respect of all personal data collected from players and visitors to the pa7kk platform. This Privacy Policy sets out our practices regarding the collection, use, storage, sharing, and protection of personal data belonging to registered players, prospective players, and general visitors, with particular attention to the needs and expectations of users based in Pakistan.

This Privacy Policy should be read alongside the pa7kk Terms & Conditions, which together constitute the full agreement governing your relationship with pa7kk. By accessing the pa7kk platform or registering an account, you confirm that you have read and accepted this Privacy Policy in full.

Pa7kk collects personal data in several categories depending on the nature of your interaction with the platform. The categories below describe the full scope of data pa7kk may hold about you at any given time:

Pa7kk collects personal data through the following channels:

• Direct Submission: Data you provide when creating a pa7kk account, completing the KYC verification process, making a deposit or withdrawal request, contacting our support team, or completing any other form or interaction on the platform.
• Automated Collection: Technical and usage data collected automatically as you browse and interact with the pa7kk platform, including via cookies, server logs, and session tracking technologies. See Section 9 for full details on our cookie practices.
• Payment Processors: Transactional confirmation data received from payment partners including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and USDT gateway providers, used solely to reconcile deposits and withdrawals against your pa7kk account.
• Identity Verification Providers: Confirmation data received from third-party KYC and anti-fraud service providers used to verify the authenticity of documents submitted during account verification.
• Publicly Available Sources: In limited circumstances, pa7kk may consult publicly available databases (such as sanctions screening lists) to fulfil anti-money laundering and compliance obligations. This is done on a case-by-case basis and is not routine data collection.

Pa7kk processes personal data for the following specific and documented purposes only:

• Account Management: Creating, maintaining, and administering your pa7kk player account, including account security, login authentication, and preference management.
• Identity & Age Verification: Verifying that you are aged 21 or over and that the identity information provided during registration is accurate. Pa7kk operates a strict 21+ policy in line with responsible gaming standards.
• Payment Processing: Executing deposits and withdrawals via your chosen Pakistani payment method, reconciling transaction records, and managing refunds or chargeback investigations.
• Fraud Prevention & AML Compliance: Detecting, investigating, and preventing fraudulent activity, money laundering, and any other illegal use of the pa7kk platform, including compliance with applicable anti-money laundering regulations.
• Responsible Gaming: Monitoring gaming patterns to identify potentially problematic behaviour, enforcing self-exclusion decisions, and administering deposit limits, loss limits, and cooling-off periods.
• Customer Support: Responding to support queries, complaints, and account-related requests submitted via live chat or email.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the performance, security, and content of the pa7kk platform.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have explicitly opted in to receive such communications.
• Legal & Regulatory Compliance: Fulfilling obligations under applicable gaming licences, financial regulations, and court orders or regulatory instructions directed at pa7kk.

Pa7kk processes your personal data under the following legal bases, applied on a purpose-by-purpose basis:

• Contractual Necessity: Processing required to perform the contract between pa7kk and you as a registered player — covering account creation, game access, payment processing, and support services.
• Legal Obligation: Processing required to comply with applicable gaming licence conditions, anti-money laundering regulations, sanctions screening obligations, and any other regulatory requirements binding on pa7kk.
• Legitimate Interests: Processing conducted in pursuit of pa7kk's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and product improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional analytics, conducted only where you have given us your freely given, specific, and informed consent. You may withdraw consent at any time via your account settings without affecting any other aspect of your account.

Pa7kk does not sell your personal data. Data is shared with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and USDT processing partners receive transactional data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.
• KYC & Identity Verification Providers: Authorised third-party KYC providers receive identity document data (such as CNIC scans) solely for the purpose of authenticating your identity and age. These providers are contractually prohibited from retaining or using your data for any other purpose.
• Anti-Fraud & AML Service Providers: Specialist fraud detection and anti-money laundering service providers may receive account activity data and technical data to assist pa7kk in identifying and investigating suspicious activity.
• Licensing Authorities & Regulators: Pa7kk's gaming licencing authority and any relevant financial regulator may require pa7kk to disclose player data as part of routine audits or specific investigations. Pa7kk is legally obliged to comply with such requests.
• Game Software Providers: Game providers may receive anonymised or pseudonymised usage data (such as session statistics) for the purpose of providing and maintaining the games hosted on the pa7kk platform. They do not receive personally identifying information.
• Law Enforcement: Where required by a valid court order, warrant, or statutory legal obligation, pa7kk may disclose personal data to law enforcement or government agencies.

Pa7kk operates under an international gaming licence, and some of its service providers and technical infrastructure are located outside Pakistan. As a result, personal data collected from Pakistani players may be transferred to, and stored in, countries other than Pakistan.

Where such international transfers occur, pa7kk ensures that appropriate safeguards are in place to protect your data, including:

• Contractual data processing agreements with receiving parties that impose obligations equivalent to those pa7kk applies internally.
• Transfer only to jurisdictions that maintain an adequate level of data protection as assessed by pa7kk's compliance team.
• Technical and organisational security measures applied at the point of transfer, including encryption in transit.

By registering a pa7kk account, you acknowledge and consent to the international transfer of your personal data in the circumstances described above.

Pa7kk retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulatory obligation. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your pa7kk account's active status and for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Identity & KYC Documents: Retained for a minimum of five years from the date of the last transaction on the account, in line with standard AML requirements applicable to gaming operators.
• Transaction Records: Retained for a minimum of five years to support regulatory reporting, dispute resolution, and financial reconciliation requirements.
• Support Correspondence: Retained for a minimum of two years from the date of the last correspondence, or longer where the correspondence relates to an unresolved complaint or active investigation.
• Technical & Usage Logs: Retained for up to 12 months for security monitoring and platform performance analysis purposes, after which they are deleted or fully anonymised.
• Marketing Preference Data: Retained until you withdraw your marketing consent, plus a brief period thereafter to record the withdrawal for compliance audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with pa7kk's data disposal procedures.

Pa7kk uses cookies and similar tracking technologies on the pa7kk.bet website to ensure the platform functions correctly and to improve the player experience. The categories of cookies used are as follows:

• Strictly Necessary Cookies: These cookies are essential for the pa7kk platform to operate. They manage your login session, maintain your account balance display, remember your language preference, and ensure security features function correctly. These cookies cannot be disabled without rendering the platform non-functional.
• Performance & Analytics Cookies: These cookies collect anonymised data about how players use the pa7kk platform — such as which pages are most visited and how players navigate between sections. This data is used solely to improve platform design and performance. Analytics cookies are only set with your consent.
• Functional Cookies: These cookies remember your preferences and personalisation choices (such as game display settings or preferred deposit method) to provide a more tailored platform experience. Functional cookies are set with your consent.
• Marketing Cookies: If you have opted into marketing communications, marketing cookies may be used to ensure that any promotional content you see is relevant to your gaming history and preferences. Marketing cookies are strictly opt-in.

As a pa7kk account holder, you hold the following rights in respect of your personal data. To exercise any of these rights, contact the pa7kk support team at [email protected] with your registered account username and a clear description of your request.

• Right to Access: You may request a copy of all personal data pa7kk holds about you. Pa7kk will provide this within 30 days of a verified request.
• Right to Rectification: If any personal data pa7kk holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections may require supporting documentation, such as an updated CNIC.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Note that pa7kk is required to retain certain data (particularly transaction and KYC records) for a minimum of five years under applicable AML regulations, and erasure requests cannot override these legal retention obligations.
• Right to Restriction: You may request that pa7kk restrict processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or object to its use.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that pa7kk provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on pa7kk's legitimate interests at any time. Pa7kk will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent (principally marketing communications), you may withdraw that consent at any time via your account settings without penalty.

Pa7kk will acknowledge all data rights requests within five business days and will provide a substantive response within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case pa7kk will notify you of the extension and the reason for it.

The pa7kk platform is strictly intended for players aged 21 years and over. Pa7kk does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register for a pa7kk account, use the pa7kk platform, or submit any personal data to pa7kk.

If you are a parent or guardian and believe that a minor in your care has registered a pa7kk account or submitted personal data to pa7kk, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.

Pa7kk implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key measures include:

• TLS Encryption in Transit: All data transmitted between your device and pa7kk servers is protected with Transport Layer Security (TLS) encryption. Pa7kk enforces TLS 1.2 as a minimum standard, with TLS 1.3 applied where supported by the client device.
• AES-256 Encryption at Rest: Sensitive stored data, including identity documents, payment references, and account credentials, is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to pa7kk staff and authorised service providers who have a documented operational need to access it. All internal access is logged and subject to regular audit.
• Two-Factor Authentication: Pa7kk recommends and supports two-factor authentication (2FA) for all player accounts to reduce the risk of unauthorised account access.
• Regular Security Audits: Pa7kk's platform and data infrastructure are subject to regular internal security reviews and periodic external penetration testing.
• Incident Response: Pa7kk maintains a documented data breach response procedure. In the event of a confirmed data breach that poses a risk to player privacy, affected players will be notified within 72 hours of pa7kk becoming aware of the incident, along with information on the nature of the breach and steps taken to mitigate it.

Despite the above measures, no internet-based platform can guarantee absolute security. Pa7kk encourages all players to use strong, unique passwords for their pa7kk account, enable 2FA, and contact support immediately if they suspect any unauthorised account access.

The pa7kk platform may contain references to, or integrations with, third-party services such as payment providers and game software suppliers. Pa7kk is not responsible for the privacy practices or data handling of any third-party service. Each third-party provider operates under its own privacy policy, and we encourage you to review those policies before submitting personal data directly to any third party.

Pa7kk does not publish or display advertising from unrelated third parties on the pa7kk.bet website. Any data collected by payment providers such as JazzCash, EasyPaisa, or Meezan Bank during a payment transaction is governed by those providers' own privacy notices and not by this Policy.

Pa7kk reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, business operations, or data processing practices. When a material change is made to this Policy, pa7kk will notify registered players via the email address associated with their account and will update the "Last Updated" date displayed at the top of this page.

Continued use of the pa7kk platform following notification of a Policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should cease using the pa7kk platform and contact support to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or pa7kk's data practices, please contact our dedicated privacy support team using the details below. Pa7kk is committed to responding to all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• Live Chat: Available 24/7 via the pa7kk platform
• Response Time: Pa7kk aims to acknowledge all privacy enquiries within one business day and to provide a substantive response within five business days.